General Terms and Conditions of Sale

Object

These conditions of sale are intended to define the contractual relationship between, on one hand Mille et Une Huiles SARL, Route d’Eyguières, 13300 Salon-de-Provence, France, téléphone : +33 1 48 09 06 28, fax : +33 1 48 09 17 04,
Siret : 422 191 965 00058, n° TVA : FR 56 422 191 965
, and the buyer on the other hand, and the conditions applicable to any purchase made through the commercial site of Mille et Une Oils, www.1001huiles.fr, hereinafter referred to as "the online shop", whether the buyer is a professional or a consumer
.

When the buyer clicks on "I accept the conditions of sale" during the ordering process, they declare to accept fully and without reservation the entirety of the present "General Conditions of Sale".

Mille et Une Huiles reserves the right to modify its conditions of sale at any time. In this case, the applicable conditions will be those in force at the time of confirmation of the order by the buyer.

 

Characteristics of goods and services proposed:

The offers listed in the online store Mille et Une Oils are valid during the online presentation period and while stocks last.

In case of unavailability of products after placing the order, the team of Mille et Une Huiles will contact the buyer by phone or e-mail within 3 days (working days) to inform and implement the follow-up that they whishto give to their order:

- reschedule delivery pending the restocking of this product, where possible;

- replace the product with another equivalent in quality and/or price; or

- cancel the order and provide a refund within 10 days.

The photographs in the catalogue are as faithful as possible but cannot ensure a perfect similarity with the product offered, particularly about colours.

 

Payment methods

Orders placed on Mille et Une Huiles merchant site can be paid using three different ways:

 

Payment by credit card

Payment by credit card involves the redirection of the buyer to the page of the secure server Cyberplus Banque Populaire. The collection of confidential information is done on the bank website and, after authorization of payment has been granted, this information is immediately destroyed. To ensure the security of your purchases, this confidential information is never processed or stored by Mille et Une Huiles.

 

Payment through PayPal

 

PayPal is a service that allows making purchases without communicating your bank details. The banking information is held by PayPal after the buyer has opened PayPal account. Mille et Une Huiles does not have access to this information.

 

Check payment

 

The buyer can also pay for his order by check from a bank domiciled in France, payable to Mille et Une Huiles, 21 bis rue Geral Gérés, 93450 Ile-Saint-Denis. In this case, the order will be processed once the check is cashed.

 

Shipping

 

All our products are shipped by La Poste via the Colissimo Suivi service.

Purchases made on the online store Mille et Une Huiles can be delivered to the address chosen by the buyer, in Metropolitan France, the European Union and Switzerland, even if this address is different from his home address. For any shipping outside the destination aforementioned, thank you to contact us at export@1001huiles.fr.

The shipping costs are decreasing according to the importance of the order:

 

Mille et Une Huiles cannot be held responsible for the consequences due to a delay of delivery attributable to La Poste, to a wrong delivery address, or any other case of force majeure which would prevent or delay the delivery. The buyer bears the risk from the moment the products leave the premises of Mille et Une Oils. In case of damage during transport, the claim must be made with the carrier within three days of delivery.

Shipping cost for Mainland France (Colissimo suivi)

Purchase amount VAT incl.

Shipping rates

Less than 30 euros

15 euros

From 30 to 50 euros

10 euros

From 50 to 100 euros

5 euros

Over 100 euros

free

 

 Shipping cost for the European Union + Switzerland (Colissimo suivi)

Purchase amount VAT incl

Shipping rates

less than 30 euros

25 euros

From 30 to 100 euros

20 euros

From 100 to 200 euros

15 euros

Over 200 euros

free

Delivery :

Orders placed on the online store of Mille et Une Huiles are registered upon receipt of the corresponding payment.

Delivery times are within 3 to 8 working days in metropolitan France and 5 to 15 working days for the rest of Europe. Delivery times are indicative.

Packages are delivered at home and have to be signed by the recipient.

Returns and right of withdrawal:

By articles L.120-20 and following of the Consumer Code, the buyer has a period of fourteen (14) days to exercise their/his right of withdrawal without having to justify reasons or to pay additional costs, except for return postage fees.

The period of fourteen days runs from the date of receiving the products.

 

For returns, we kindly ask you to return your purchases, along with their delivery documents, to the following address:

Mille et Une Huiles, 21 bis rue Geral Gérés, 93450 L'Ile-Saint-Denis, France.

Products returned incomplete, damaged, soiled, or outside their original packaging will not be accepted for a refund or an exchange.

 

Guarantee

All products supplied by Mille et Une Huiles benefit from the legal guarantee provided by articles 1641 and following of the Civil Code. In case of nonconformity with the product's written specifications, the product may be returned to Mille et Une Huiles who will make an exchange or a refund.

 

 

Privacy & confidentiality:

In accordance with the French Data Protection and Freedom of Information Law (Loi Informatique et Liberté) of 6 January 1978, we inform persons providing personal data on our site of their rights, specifically their rights to access, to update or delete these information. To use your rights for access or update you can go to “My account” or contact us by mail at the following address:

Mille et une Huiles
21 bis rue Arnold Géraux
93450 L'Ile-Saint-Denis 
France

Mille et une Huile is committed to preserving the confidentiality of any information provided by the buyer.

Furthemore, the email addresses held by Mille et Une Huiles are only for private use. No email address is sold, given, transferred or exchanged. No sending of information or advertising by e-mail is carried out without the consent of our customers. Mille et Une Huiles does not send spam.

The information contained in our files is the subject of an automated processing of personal information subject to the law of January 6, 1978 relating to computers, filing and freedom. The persons concerned by the treatments included in this site benefit from the rights, guarantees and protections granted by this law.

 

Our team is at your disposal

Suggestions, questions, wishes, comments: our consumer service is at your disposal

By e-mail : info@1001huiles.fr
By Phone : +33 (0)1 48 09 06 28
By mail : Mille et une Huiles, 21 bis rue Arnold Géraux, 93450 L'Ile-Saint-Denis, France

 

Competent court:

The General Terms and Conditions of Sale are subject to French law. All the litigations likely to occur between the parts concerning, inter alia, the validity, interpretation, the execution or the cancellation of the contract will be distinct definitely by the Court of Seine-Saint-Denis which is only qualified.